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Delivery & Returns

DELIVERY

UK Domestic

We offer a standard shipping service on all UK orders. Standard shipping is 3-5 working days, which includes a 1-2 day dispatch time. All UK orders are sent out via Tracked services. You should receive your package within 2-3 days after your item is shipped. All customers will receive a notification email once their order has been shipped.

UK Standard Shipping 3-5 working days £5.00

UK Free Shipping 3 -5 working days on all orders over £45

International Shipping

We offer a International Tracked shipping service on all international orders. Our standard international shipping is approx 5-10 working days, which includes a 1-2 day dispatch time. All customers will receive a notification email once their order has been shipped.

Worldwide shipping £15.00 .

All local custom and taxes are to be paid for by the recipient.

Lost or Damaged Items

If your item does not arrive by the time stated above, or arrives damaged please email us at contact@batanaful.com with your full name and order number so we can investigate and take the required steps to resolve.


RETURNS POLICY

We offer a full refund on all items that are returned to us within 14 days of receipt.

We can only offer a refund on products that are unused and have not been opened, with original packaging. The cost of returning the item is the customer's responsibility. If you wish to return an item, please email us at contact@batanaful.com

If your item arrives damaged, please contact us via email with images and we will then advise on the next steps.

Free Shipping

DELIVERY

Please note that due to the Covid-19 pandemic, your order could take longer than usual to arrive.

UK Domestic

 

We offer a Royal Mail Tracked shipping service on all UK orders. Shipping is 3-5 working days, which includes a 1-2 day dispatch time. All UK orders are sent out via Royal Mail Tracked services.You should receive your package within 2-3 days after your item is shipped. All customers will receive a notification email once their order has been shipped.

UK Royal Mail Tracked Shipping 3-5 working days £5.00

UK Free Shipping 3 -5 working days on all orders over £45

 

 

International Shipping

 

We offer a International Tracked shipping service on all international orders. Our international shipping is approx 5-10 working days, which includes a 1-2 day dispatch time. All customers will receive a notification email once their order has been shipped.

Worldwide shipping £15.00 .

All local custom and taxes are to be paid for by the recipient.

 

 

Lost or Damaged Items

If your item does not arrive by the time stated above, or arrives damaged please contact us via email with images (if damaged) and we can then advise on the next steps. contact@batanaful.com 


RETURNS POLICY

We offer a full refund on all items that are returned to us within 14 days of receipt.

We can only offer a refund on products that are unused and have not been opened, with original packaging. The cost of returning the item is the customer's responsibility. If you wish to return an item, please email us at contact@batanaful.com

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