Shipping 

After you have made your order, your item will be processed and packaged within 1-2 days and sent out via Tracked Service. You should receive your package within 3-5 days.

UK Shipping Royal Mail Tracked £5.00

European Shipping Tracked £15.00

Rest of World Shipping Tracked £20.00 

Please note that orders may be subject to import and customs fees.

Returns & refunds 

We offer a full refund on all items that are returned to us within 14 days of receipt.

We can only offer a refund on products that are unused and have not been opened, with original packaging. The cost of returning the item is the customer's responsibility. If you wish to return an item, please email us at contact@batanaful.com

Damaged items

If your item arrives damaged, please contact us via email with images and we will then advise on the next steps.