DELIVERY

Please note that due to the Covid-19 pandemic, your order could take longer than usual to arrive.

UK Domestic

We offer a Royal Mail Tracked shipping service on all UK orders. Shipping is 3-5 working days, with a 1-2 day dispatch time. All UK orders are sent out via Royal Mail Tracked services.You should receive your package within 2-3 days after your item is shipped. All customers will receive a notification email once their order has been shipped.

UK Royal Mail Tracked Shipping 3-5 working days £5.00

UK Free Shipping 3 -5 working days on all orders over £50.00

Europe

We offer a Royal Mail tracked shipping service on European orders. Our international shipping is approx 5-10 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.

Royal Mail International Standard £15.00

Please note that orders maybe subject to import and customs fees. Customers are responsible for paying these fees

United States 

We offer a USPS tracked shipping services on US orders. USPS shipping is approx 3-5 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.

Canada

We offer a USPS and UPS tracked shipping services on all  CA orders. USPS shipping is approx 3-12 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.

Please note that orders maybe subject to import and customs fees. Customers are responsible for paying these fees

Rest of World

We offer an International Tracked shipping service on all international orders. Our international shipping is approx 5-15 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.

Worldwide shipping £20.00

Please note that orders maybe subject to import and customs fees.

Lost or Damaged Items

If your item does not arrive by the time stated above, or arrives damaged please contact us via email with images (if damaged) and we can then advise on the next steps. contact@batanaful.com 

RETURNS POLICY

We can only offer a refund on products that are unused and have not been opened, with original packaging.

We do not provide refunds for orders that are still in transit. The cost of returning the item is the customer's responsibility. If you wish to return an item, please email us at support@batanaful.com