Terms & Conditions

Welcome to Batanaful. If you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Batanaful relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please refrain from using our website.
The term ‘Batanaful’ ‘us’ or ‘we’ refer to the owner of the website. The term ‘you’ ‘customer’ or ‘user’ refers to the user of our website. This sets out the services you will receive from us.

Third Party
The use of our service is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Using Batanaful
We are not responsible for any financial losses or any other damages caused whatsoever. When using Batanaful you agree to and understand that you will not:
● Break or violate any laws;
● Post anything that breaks our rules including posting inwebsiteropriate items;
● Sell, rent or sub-license material from the website;
● Replicate, duplicate or copy or exploit any material on our website for commercial purposes;
● Fail to pay for any items purchased by you unless you have a valid reason;
● Engage in any bullying, intimidating or threatening behaviour with other users of the
website. You will initiate any legal action against any users from the website;
● Send unwanted or harmful messages, spam, chain mails, viruses, trojans, worms or anything
else destructive or unwanted;
● Collect, transfer, share or store any personally identifiable information of any user of the
● Engage in writing fake or defamatory content or reviews or attempting to manipulate the
algorithm by spamming keywords;
● Infringe any third party right;
● Post any false, incorrect or deliberately misleading information

By using our website you agree you are 18 years old or over. If you are under 18 years of age please obtain the permission of your parent or guardian.
Batanaful grant you limited access and use to the website and users must not download, modify or copy any part of our website including information and content. The user agrees not to collect or store any product information or resell, copy, distribute or sell any part of our website or software.
Some areas of our website you may access without making an account. However to use our website and services you are required to create an account with Batanaful and provide certain personal information such as name, email address and other contact details.
Any users found breaching our terms of service will have their account terminated with immediate effect.

User Account
In order to use our website you must create an account and profile and will be asked to provide certain information about yourself in order to use some features of the website. You are responsible for the security and confidentiality of your Batanaful username and account password and also for any other personal information regarding your account. You agree to notify us immediately of any unauthorised use of your account. We reserve the right to close your account at any time for any or no reason. In creating your Batanaful profile, we ask that you provide accurate information about yourself to bring credibility to your contributions on the website. You may not impersonate any other person nor create or use any account using false or misleading information.

You are completely responsible for the material and content you submit to our website. We are not to be held liable for any content posted nor are we to be held responsible.
We may monitor and record traffic to our website and collect the following information including but not limited to the IP address of your computer and the website which referred you to our website. We do this, so we can make ongoing improvements on our website based on what our customers actions are.
All content including but not limited to pictures, videos and text are copyrighted by Batanaful unless stated. You may not copy, reproduce, distribute or store any material on our website unless given express written permission by us or our affiliates.
Any other products, services, names or logos mentioned on our website may be the trade-marks of their respective owners.
You may not post or make available to the website any material which is already protected by a trade-mark, copyright or other proprietary right without the permission of the owner. You agree to assume sole liability and to indemnify Batanaful for any resulting damage from infringement of any third party’s copyrights.

You agree to use our website at your own risk and acknowledge that we supply our services ‘as is’ and ‘with all faults’ including all content software, materials, services, functions, and/or information made available to you throughout the website. We re not responsible for any content that you may find undesirable or objectionable. Batanaful disclaims any and all liability arising out of or related to any facts or information of any products or services displayed on our website, including all warranties of any kind. Any damages suffered as a result of the use or inability to use our website or services are at your sole discretion.
Any advice or information given to you by Batanaful or it’s employees, partners, affiliates or agents shall not create a guarantee.

By creating an account, you acknowledge that you will receive communications from the website regarding your account and our services. For instances, you could receive notifications on the status of your reviews, services, enquiries from companies and other miscellaneous information. You are able to subscribe to our email newsletter which contains promotions as well as news and information, which you are able to opt-out of at anytime.

Batanaful is not responsible for you violating any laws while using our website. You must comply with any and all local, provincial or federal laws regarding you use of our website. This includes, but is not limited to, reviews and indications of any local service or establishment. You agree and acknowledge that we have the right to monitor and edit or remove any activity including removing or editing any content you or any other user posts on our website. We also have the right to monitor and control any user behaviour within our website.

Limitation of Liability
Batanaful services and all information, materials, content, products and other services included on or otherwise made available to you through the Batanaful services are provided by Batanaful on an ‘as is’ and ‘as available basis unless other specified.
Batanaful makes no representations or warranties of any kind, express or implied including but not limited to the content, materials, products, software and other services made available to you through Batanaful unless otherwise specified in writing.
We disclaim all warranties, express or implied including but not limited to implied warrant of merchantability or fit for particular purpose. We do not guarantee that any materials, information content, products, other services or anything else made available to you are free of any viruses or any harmful components.
Batanaful or any of its affiliates will not be liable for any damages of any kind arising from the use of our services or from any material, products, content or other services made available to you. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Contract of Sales
By placing an order on our site you are offering to purchase a product and subject to the terms and conditions. All orders are subject to availability and conformation of the order price. The prices that appear on the website are inclusive of all taxes.
After you have place an order with us we will send you an order confirmation email, as soon as possible. This email does not confirm an order acceptance.
When we have dispatched your goods we will send an email which confirms we have sent your order. This means we have accepted the order and are obliged to complete the contract.
Fulfilment of all order is subject to availability. If we are unable to fulfil your order for whatever reason an email will be sent to the email address we have on file and a refund will be issued.
We reserve the right to not accept or right an order if:
● The product is out of stock
● In the event of misspelling, pricing or other errors on the website
● If the billing information provided is incorrect
● If we are unable to deliver to the address provided.

Payment is required to place an order with us. We accept payment through all major credit and debit cards including Amex, Apple Pay, Google Pay, PayPal, MasterCard and Visa.

We accept all returns provided they are returned within 14 days of original date of purchase. All products must be returned in original, saleable condition. Buyers are responsible for paying return postage on all returns.
In the unlikely chance there is a fault or a damaged item arrives you can return the item for a full refund or exchange. In this case we will be responsible for return postage.
If you are entitled to a refund, we will refund you the price minus any deductions (if applies) to the original payment method you used. Refunds are usually made within 14 days of when the item is received by us.

Customs-Related Refund Policy

If your package is held in customs and you refuse delivery or choose to return the item due to customs fees imposed by your country's authorities, you will be eligible for a refund for the cost of the product(s) you ordered, excluding shipping costs. Please note that shipping costs incurred for delivering your order to your specified address will not be refunded, as these fees are paid directly to our courier partners and are non-refundable once the shipment has been dispatched.

Refund Process

  1. To initiate a refund due to customs-related issues, please contact our Customer Support team within 30 days from the date of refusal or return.

  2. Provide all necessary information and documentation regarding the customs fees and return of the item as requested by our Customer Support team.

  3. Upon Reviewing the provided information, we will process a refund for the cost of the product(s) to your original payment method.

Important Notes

  • We are not responsible for customs fees or import duties imposed by your country's authorities. These fees are the responsibility of the customer, and we recommend checking with your local customs office for information on potential fees before placing an order.

  • In the event that your package is seized or destroyed by customs authorities, we will issue a full refund as you will not be at fault.

  • If you have any concerns or questions about customs-related issues, please feel free to reach out to our Customer Support team for assistance.

By continuing to use our services and placing orders with Batanaful, you acknowledge and agree to abide by this customs-related refund policy as part of our terms and Conditions.


Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of
postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Batanaful reserves the right to update, modify, or terminate the website at any time and at our sole and final discretion. Any changes to these Terms will be displayed in the website, and we may notify you through the website, by email or other communication services. Your continued use of this website indicates you comply with this agreement.

Forum for Legal Disputes
These terms of use shall be governed by the laws of the each country as they apply to agreements entered into and to be performed entirely within each country, without regard to conflict of law provisions. You acknowledge and agree any claim or dispute you may have against Batanaful must be resolved through provincial or federal courts except that which has been agreed by all parties or as described in the Dispute Resolution section.

Batanaful may or may not cancel, suspend or revoke access to our website in whole or in part of any reason including non-compliance with these terms of conditions or our Code of Conduct.

Personal Information
We may collect and store your personal information for reasons such as improving our website and making the user experience better. We may use them for advertisement purposes. We will never sell, rent or give your personal data to any third party company without your consent. If we do, we will only collect personal identification information from users only if they themselves submit such information to us. Users can refuse to supply such information but it may stop them from using certain website or accessing specific parts of our website.
We are not to be held responsible for any breaches to our security caused by third party. Keeping your personal information is of the utmost importance to us however we are not to be held liable for any data breaches.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the
operator, are acknowledged on the website. If you opt to sign up to our newsletter we may use your email address to send you information about our products or services. You do have the option to opt out of our mailing list and you can ask
for personal data to stop being recorded at any time.

We reserve the right to disclose user information and personal information to law enforcement or authorities should we feel the need to. The user agrees to be bound by the Batanaful privacy policy which are available here. We may suspend your access to our service at any time for any or no reason at all.

Our Right to use your Content
We may use your content in various ways including, but not limited to, publicly displaying it, reformatting it, incorporating it into advertisements, distributing it and allowing others to display on their websites and platforms. You acknowledge and agree that you grant us royalty-free, perpetual, irrevocable, non-exclusive, world-wide right and license rights to use your Content for any purpose, and you hereby represent and warrant to Batanaful that you have all the rights, licenses, authorisations necessary to grant such license, thereby irrevocably granting the users of the website and any third party publicly accessing the website, right to access your Content in connection with their use of the website and any service thereon. Finally, you irrevocably waive, and cause to be waived, against Batanaful and its users any claims and assertions of moral rights or attribution with respect to your Content.

Batanaful and its affiliates take spam seriously, and we highly encourage you and our users to report any spam activities to us. We do not tolerate nor allow any one to use any information from the website for sending unsolicited communications of any kind to our users. You may not harvest, scrape or collect any information regarding any users for your own purposes including commercials purposes and any communication you may receive from us, our partners or affiliates will indicate how you can prevent any further communication including instructions.

Force Majeure
Batanaful are not liable for any failure or delay in performance or its obligations which is due to the result of any act, event, terrorism act, acts of God, governmental regulations, war, riots, fire, pandemic, flood or anything else which is beyond our control.

All vendors and Batanaful are independently employed and therefore are not employed by Batanaful. Batanaful act as a platform for vendors and therefore have no other working relationship including that of a partnership, join-venture, franchise or employer-employee relationship.

If any of these terms of use is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of these terms will remain in enforceable and in full effect. Either party will not be deemed a waiver of any rights herein.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We do not accept any liability or responsibility for any delays caused by third parties. Your use of this website and any dispute arising out of such use of the website is subject to the laws of your specific country.

This website is owned and operated by Batanaful, International House, Mosely Street, Manchester M2, United Kingdom

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