Shipping policy

Shipping Policy

United Kingdom

We offer fast and reliable delivery on all UK orders using Royal Mail Tracked services.

Processing time: Order before 1pm for same-day dispatch (Monday to Friday, excluding bank holidays).

Delivery times (once dispatched):

• Standard UK Delivery: 2–3 working days

Delivery costs:

• Standard UK Delivery: £3.99
• Next Day UK Delivery: £5.99
• Free Standard UK Delivery on all orders over £50.00

Please note: Delivery times are estimates and may occasionally be affected by factors outside our control.

Order Tracking: Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.

Europe

We offer reliable tracked shipping to Europe via Royal Mail. Delivery typically takes 5–7 working days once your order has been dispatched.

Shipping Costs:

• Standard Europe Delivery: €20.00

• Free Standard Delivery: On orders over €95.00
  

Important Information for EU Customers:

For orders shipped to the EU, customs duties or import taxes may apply and are the responsibility of the customer.

Order Tracking: You'll receive a notification email with tracking information once your order has been dispatched.

United States

We offer USPS tracked shipping on US orders. Delivery is approximately 3–5 working days, plus a 1–3 day dispatch time. You'll receive a notification email once your order has been shipped.

We offer a USPS tracked shipping services on US orders. USPS shipping is approx 3-5 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.

Free shipping for orders over $85

Canada

We offer a standard tracked shipping services on all CA orders. Shipping is approx 5-10 working days. All customers will receive a notification email once their order has been shipped.

Please note that orders maybe subject to import and customs fees. Customers are responsible for paying these fees

International Shipping (Rest of World)

We offer reliable international shipping to bring Batanaful to your doorstep, wherever you are in the world.

Shipping options:

• International Tracked: £20.00 (5–15 working days after dispatch)
• Express Delivery with DHL: £40.00 (2–5 working days after dispatch) — for express delivery, please email support@batanaful.com with your order details.

Delivery time: Please note that delivery times are estimates and may vary depending on the destination country and customs processing.

Customs and import fees: Your order may be subject to import duties, customs fees, and local taxes. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office before placing your order.

Order Tracking: You'll receive a notification email with tracking information once your order is dispatched.

Lost or Damaged Items

We take pride in packaging your orders with care, but occasionally, things can go wrong in transit. If your order arrives damaged or is lost in the post, please follow these steps:

1. Contact Us: Email our customer support team at support@batanaful.com within 7 days of the expected delivery date.
2. Provide Details: Please include your order number and a brief description of the issue (e.g., "order not received," "product arrived damaged").
3. Include Photos: If your order arrived damaged, please attach clear photos of the damaged product and packaging.

Once we receive your email, we'll investigate the issue and work with you to find a satisfactory resolution. This may include:

• Sending a replacement product: We'll gladly send a replacement for any damaged items.
• Initiating a lost package investigation: We'll work with the courier to locate your package if it's lost in transit.
• Issuing a refund: If a replacement or lost package investigation is not feasible, we'll issue a full refund for your order.

We're committed to ensuring you receive your Batanaful products in perfect condition. Please don't hesitate to contact us if you have any concerns about your order.

Still have questions? Contact our customer support team at support@batanaful.com